The Narrative
A community member whose spouse is starting chemotherapy—a challenging and emotional time for their family.
Through Maagalim, they reach out for support.
The organization quickly steps in, connecting them with dedicated volunteers.
These volunteers organize a carpool schedule to ensure the spouse gets to and from treatment smoothly. Others pitch in by preparing and delivering home-cooked meals, providing the family with one less worry during such a stressful period.
This seamless coordination exemplifies Maagalim’s mission: bringing the community together to lift each other up in times of need.
Problem Statement
Maagalim's decentralized process posed challenges for both administrators and volunteers and led to inefficiencies, communication gaps, and inconsistent user experiences.
Goal
Streamline their operations into a single, accessible tool for enhanced efficiency and user experience.
Key Principles
Security - Accessibility - Intuitive - Short - Simple
Research
- Conducted interviews with Maagalim’s volunteers and administrators.
- Pain points in the current process included fragmented communication and scattered tracking of requests.
- Hebrew is the primary language for most users.
Take Aways
- Importance of accessibility and security
- Necessity of bi-lingual language options
- "Users in vulnerable positions want a quick process that does not ask too much of them in both effort and information."
- "Our highest priority is to make sure our community feel supported and safe."
Process
With a one month timeline. I mapped out a user journey for both requesters and volunteers, identifying key touchpoints where clarity and security were paramount.
For onboarding I experimented with different layouts ultimately deciding it best to keep to one screen for quick entry of information to allow user to continue more promptly to case information.
Features
Scheduling Tools - To-do lists - Notifications - Bilingual Support - Accessibility Features.
Final Screens
With a one month timeline. I mapped out a user journey for both requesters and volunteers, identifying key touchpoints where clarity and security were paramount.
Onboarding
Quick - Easy - Intuitive - Safe
Options for users to review case - Flexible to changes in user's situation
Transparency in case progress - Action items to keep users on track and in the know - Clear in-app scheduling
Translated Version (Hebrew)
- Interface needed to be reflected to adhere to right-to-left reading norms
- To more confidently move forward through this I consulted native Hebrew speakers to test the intuitiveness of the flow in its translated form.
Next Steps
Expand to other user perspectives (i.e. Volunteer)
Conduct User Testing
